Shipping & Returns
Shipping Information
We understand the urgency of your orders and strive to ensure that our shipments reach you as early as possible. After placing an order, you will receive a confirmation call/SMS from our Customer Service Representative. Once your order is confirmed, it will be our priority to swiftly dispatch your order. Most items are sourced from our warehouse and dispatched within 24 hours.
- Major Cities in Pakistan
We offer shipping to all major cities of Pakistan. For most items a flat delivery rate applies. For larger deliveries, total cost will include weight surcharges.
- Everywhere Else in Pakistan
Shipping charges for other cities within Pakistan will depend on the destination and weight of your order. You can estimate the cost of shipping by using the cost calculator on the Product Page. The projected delivery time for all domestic orders are 4-5 business days.
- International Orders
International shoppers have the option to view prices in US Dollars. All international Orders are shipped via DHL or TCS with a projected delivery time of 8-10 business days and standard shipping rates apply. For a more precise estimate of delivery charges, kindly use the shipping cost calculator on the Product Page.
Unexpected delays may occur with the shipment and if you don’t receive your order within the allotted time, kindly track your shipment with the tracking number provided or call our Customer Service desk for speedy resolution.
Returns
If you are not 100% satisfied with the item, you can easily get it replaced or exchanged. Please contact our Customer Service at (051) 2287611 or e-mail us at info@papermiracles.org to initiate and schedule the return process.
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- Major Cities in Pakistan
Return requests originating from Karachi, Lahore, Islamabad, Hyderabad and Peshawar are handled via our courier. Our courier partner is instructed to collect the items from you. Once the items reach our warehouse, we will directly issue you a refund coupon which is redeemable on our website. You can use that coupon to order the same item in a different size or order any other item that you like.
- Everywhere Else in Pakistan
For all remaining areas within Pakistan, customers who wish to return items are required to take their parcels to the nearest TCS/DHL Service Center and inform the representatives to charge the delivery to Paper Miracles.
- International Customers
Unfortunately, there is a strict no-returns policy for International Orders at papermiracles.org.
Please note that items must be in an unused condition and contain all the original tags and packaging (if any).
Cancellations
At Paper Miracles, our most important rule is that you feel comfortable buying the items you want. If you want to cancel an order, the sooner you inform us the better! We dispatch most orders within 24 hours so be sure to let us know about any cancellations at your earliest.
Cancellations depend on whether your order has been shipped or not. Usually, items are shipped within one business day so it important that you notify us at a much earlier stage. If this is the case, please send an order cancellation request to Paper Miracles Customer Service at info@papermiracles.org or call us on (051) 2287611 and we will take care of everything!
If your order has been shipped, we will not be able to cancel it. The best option then is to return the item for a redeemable voucher.